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1. Privacy Policy

 

Last Updated: 26 August 2026

LocalBai (“LocalBai”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit localbai.com, create an account, submit a maid/helper requirement, contact us, or use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use LocalBai, we may collect information such as:

  • Full name
  • Mobile number
  • Email address
  • Residential/location information
  • Preferred service location
  • Type of helper required
  • Preferred working hours
  • Salary or budget information
  • Information provided during registration or consultation
  • Account login information
  • Payment and transaction details
  • Communications with our customer-support team
  • Information relating to your service requirements
  • Feedback, reviews and complaints

If you apply or register as a helper, we may collect information necessary for verification and placement, which may include identity and address information and information required for background verification, subject to applicable law and appropriate consent.

2. How We Collect Information

We may collect information when you:

  • Register on LocalBai
  • Submit a “Find Maid” request
  • Contact us by phone, email, WhatsApp or other communication channels
  • Create or use an account
  • Make a payment
  • Request candidate profiles
  • Interview or hire a candidate
  • Request a replacement
  • Submit a review, feedback or complaint
  • Browse or interact with our website

We may also automatically collect certain technical information such as IP address, browser type, device information, pages visited and approximate usage information.

3. Why We Use Your Information

We use personal information for legitimate business and service purposes, including:

  • Understanding your domestic-help requirements
  • Finding suitable candidates
  • Sharing relevant candidate information with customers
  • Conducting or facilitating background verification
  • Arranging candidate interviews
  • Managing your account
  • Processing payments
  • Providing customer support
  • Managing replacement requests
  • Communicating service updates
  • Preventing fraud, misuse and security incidents
  • Improving our website and services
  • Maintaining business and transaction records
  • Complying with applicable legal obligations

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

4. Candidate Information

LocalBai operates a helper-placement service. Therefore, information about available candidates may need to be shared with customers who are considering hiring them.

Candidate information should only be used for legitimate hiring and service-related purposes. Customers must not misuse, resell, publish or distribute candidate information without appropriate permission or legal authority.

Similarly, customers’ personal information should not be misused by candidates or other parties.

5. Aadhaar and Background Verification

Where applicable, LocalBai may facilitate or undertake identity and background verification of candidates.

The website represents that candidate verification may include Aadhaar and police verification.

Any identity document or sensitive information will be handled only for legitimate verification, compliance and placement purposes and in accordance with applicable law.

We do not intend to use identity documents for unrelated purposes.

6. Payments

Payments may be processed through third-party payment service providers.

LocalBai may receive transaction-related information necessary to confirm and manage payments. We generally do not need to store complete card, UPI or banking credentials when payment processing is handled by a third-party payment provider.

Users should also review the privacy policy of the payment provider they use.

7. Cookies and Similar Technologies

LocalBai may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Measure marketing effectiveness

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Sharing of Information

We may share relevant information with:

  • Potentially suitable candidates
  • Customers requesting helper services
  • Background-verification service providers
  • Payment service providers
  • Technology and hosting providers
  • Customer-support providers
  • Professional advisers
  • Government or law-enforcement authorities where legally required
  • Other service providers working on our behalf

We do not intend to sell personal information to third parties for unrelated purposes.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including service delivery, customer support, dispute resolution, fraud prevention, accounting, legal compliance and legitimate business records.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including requesting information about processing, correction of inaccurate information, withdrawal of consent where consent is the legal basis, and other rights available under applicable data-protection law. India’s DPDP framework provides Data Principals with specified rights and places obligations on Data Fiduciaries.

To make a privacy request, contact:

Privacy / Grievance Contact: [NAME]
Email: [PRIVACY EMAIL]
Phone: [PHONE NUMBER]
Address: [REGISTERED OFFICE ADDRESS]

12. Children’s Information

Our services are intended for adults. We do not knowingly collect personal information from children for independent registration or service use.

13. Third-Party Websites

Our website may contain links or integrations to third-party websites, applications or payment services.

LocalBai is not responsible for the privacy practices of third-party websites. Please review their respective policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or applicable law.

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

For privacy questions, complaints or requests:

LocalBai
Website: localbai.com
Email: [OFFICIAL EMAIL]
Phone: [OFFICIAL PHONE]
Address: [REGISTERED OFFICE ADDRESS]

 

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