Close-up of a modern, sleek footer design with social media icons and contact info.
Menu
Login
Find Maid

Terms & Conditions – LocalBai

Last Updated: 26 August 2026

Welcome to LocalBai.

These Terms & Conditions (“Terms”) govern your use of the LocalBai website and services.

LocalBai provides a platform/service for connecting families and customers with domestic helpers and care-service candidates, including full-time maids, part-time maids, cooks, babysitters, elder-care helpers and Japa/post-delivery-care helpers.

By accessing our website or using our services, you agree to these Terms.

1. About LocalBai

LocalBai assists customers in finding and interviewing suitable domestic-help candidates.

Our current service model includes:

  1. Customer requirement consultation
  2. Registration
  3. Candidate profile sharing
  4. Candidate interviews
  5. Customer selection and hiring
  6. Placement-fee payment after successful hiring
  7. Replacement support subject to the applicable warranty terms

The website currently advertises a ₹999 registration fee, three candidate interviews and a three-month replacement warranty.

2. Registration Fee

The current registration fee advertised by LocalBai is ₹999.

The registration fee includes the services specified on the website, including requirement consultation, up to three candidate interviews, background verification, relationship-manager support and the three-month replacement warranty, subject to the applicable terms.

Payment of the registration fee does not guarantee that the customer will hire a particular candidate.

3. Placement Fee

If the customer successfully hires a candidate through LocalBai, the applicable placement fee becomes payable.

The website currently states that the placement fee is one month’s salary of the hired maid/helper.

For example, if the agreed monthly salary is ₹18,000, the placement fee would be ₹18,000, subject to the applicable commercial terms.

4. No Hiring, No Placement Fee

Where no candidate is successfully hired through LocalBai, no placement fee is payable under the advertised placement model.

This does not automatically mean that the registration fee is refundable. Refunds are governed by the Refund & Cancellation Policy.

5. Candidate Profiles and Interviews

LocalBai may provide candidate profiles based on the requirements provided by the customer.

The customer is responsible for:

  • Reviewing candidate information
  • Conducting interviews
  • Asking relevant questions
  • Checking suitability
  • Confirming salary and working conditions
  • Verifying references where appropriate
  • Making the final hiring decision

LocalBai does not force a customer to hire any candidate.

6. Verification

LocalBai may conduct or facilitate identity and background verification.

The website advertises Aadhaar and police verification for candidates.

However, verification should not be interpreted as an absolute guarantee of a candidate’s future conduct, skills, health, reliability, honesty or performance.

Customers should independently assess candidates before hiring.

7. Employment Relationship

Unless expressly agreed otherwise in writing, the employment relationship between a customer and hired domestic helper is between those parties.

The customer is responsible for agreeing with the helper regarding:

  • Salary
  • Working hours
  • Duties
  • Weekly holidays
  • Leave
  • Accommodation, if applicable
  • Food, if applicable
  • Transportation, if applicable
  • Other employment conditions

Both parties must comply with applicable laws.

8. Three-Month Replacement Warranty

LocalBai currently advertises a three-month replacement warranty.

If the hired helper leaves or the customer is dissatisfied, LocalBai may provide a replacement subject to the applicable replacement conditions.

Replacement does not necessarily mean a refund.

Detailed replacement conditions may include candidate availability, customer cooperation, timely reporting and other reasonable conditions.

9. Customer Responsibilities

Customers agree to:

  • Provide accurate information
  • Treat candidates respectfully
  • Not discriminate unlawfully
  • Not use candidate information for unauthorized purposes
  • Pay agreed fees on time
  • Provide safe and lawful working conditions
  • Not make false or misleading claims about LocalBai or candidates
  • Cooperate during the replacement process

10. Helper Responsibilities

Helpers are expected to provide truthful information and behave professionally.

Helpers must not misuse customer information, property, documents, accounts or personal belongings.

Any suspected theft, abuse, fraud, harassment or other unlawful activity should be reported to the appropriate authorities and LocalBai where relevant.

11. Service Availability

Although LocalBai aims to provide suitable candidates promptly, candidate availability can change.

The website currently advertises hiring trusted maids in Mumbai within 48 hours, but actual timelines may vary depending on location, requirements, candidate availability and other circumstances.

Accordingly, website timelines should not be treated as an unconditional guarantee.

12. Prohibited Use

You must not:

  • Use LocalBai for illegal activities
  • Submit false information
  • Impersonate another person
  • Misuse candidate information
  • Attempt unauthorized access to the website
  • Upload malicious code
  • Harass employees, candidates or customers
  • Use the platform to facilitate unlawful employment or exploitation
  • Copy or commercially exploit LocalBai’s website content without permission

13. Intellectual Property

The LocalBai name, logo, website design, text, graphics, software and other content are owned by or licensed to LocalBai unless otherwise stated.

You may not reproduce or commercially exploit this content without prior written permission.

14. Limitation of Responsibility

LocalBai makes reasonable efforts to provide useful candidate information and verification services.

However, LocalBai does not guarantee:

  • A candidate’s future conduct
  • Long-term employment
  • Candidate performance
  • Candidate availability
  • Personal compatibility
  • Continued employment
  • That every candidate will meet the customer’s expectations

LocalBai is a placement/facilitation service and should not be considered the employer of every helper introduced through the platform unless expressly stated otherwise.

Nothing in these Terms excludes any liability that cannot legally be excluded under applicable law.

15. Cancellation and Refunds

All registration-fee refunds and other payment-related matters are governed by the LocalBai Refund & Cancellation Policy.

16. Changes to Services

LocalBai may modify, suspend or discontinue portions of its website or services where reasonably necessary.

We may also update prices, service features and commercial terms. The applicable price and terms presented at the time of purchase will generally apply to that transaction, subject to applicable law.

17. Governing Law

These Terms shall be governed by the laws applicable in India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the courts having jurisdiction over [CITY/STATE], India.

18. Contact

LocalBai
Website: localbai.com
Email: [OFFICIAL EMAIL]
Phone: [OFFICIAL PHONE]
Address: [REGISTERED OFFICE ADDRESS]

Scroll to Top