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Refund & Cancellation Policy

 

Last Updated: 26 August 2026

At LocalBai, we want our customers to clearly understand what they are paying for before they register.

Our service currently includes a ₹999 registration fee, which provides access to the initial placement process, including requirement consultation and up to three candidate interviews, along with other advertised services.

1. Registration Fee

The registration fee is currently ₹999.

This fee covers the initial service and administrative work involved in understanding the customer’s requirement, identifying suitable candidates, arranging interviews and providing related support.

2. When Can the ₹999 Fee Be Refunded?

A registration-fee refund may be considered in circumstances such as:

  • LocalBai is unable to initiate the service due to an issue attributable to LocalBai;
  • The transaction was duplicated due to a technical/payment error;
  • A payment was deducted but the registration was not successfully created due to a technical failure;
  • LocalBai specifically confirms in writing that the customer is eligible for a refund.

Refund eligibility will be assessed based on the individual circumstances.

3. When Is the Registration Fee Generally Non-Refundable?

The ₹999 registration fee may generally be non-refundable once LocalBai has started providing the paid service, including activities such as:

  • Requirement consultation
  • Candidate search
  • Candidate profile processing
  • Candidate verification
  • Candidate profile sharing
  • Interview coordination
  • Relationship-manager support

Simply deciding not to hire a candidate after the service has started does not automatically create a right to a refund.

4. Candidate Not Selected

If the customer interviews the candidates but decides not to hire any of them, the registration fee will generally not be refunded because the placement service and candidate-interview process have already been provided.

However, the customer may be eligible for replacement support where the applicable three-month warranty conditions are satisfied.

5. No Placement Fee Without Hiring

The placement fee is payable only after successful hiring under the advertised model.

LocalBai currently states that “No hiring = No Placement Fee.”

Therefore, if no candidate is hired through LocalBai, the placement fee is not payable.

6. Placement Fee Refunds

If a placement fee has been paid and a refund becomes applicable under a specific written agreement or service commitment, the amount refundable will be determined after reviewing:

  • Date of hiring
  • Date of payment
  • Reason for cancellation
  • Replacement eligibility
  • Whether a replacement has already been provided
  • Applicable commercial terms

7. Replacement Is Not the Same as Refund

LocalBai currently provides a three-month replacement warranty.

Where the replacement warranty applies, LocalBai’s normal remedy may be to provide another suitable candidate rather than refund the registration fee or placement fee.

8. Payment Errors

If you believe you have been charged incorrectly, contact LocalBai as soon as possible with:

  • Name
  • Registered mobile number
  • Transaction ID
  • Payment date
  • Amount paid
  • Screenshot/payment confirmation, if available

9. Refund Processing

Once a refund is approved, LocalBai will initiate the refund to the original payment method wherever reasonably possible.

The time taken for the amount to appear in your bank account, card, UPI account or other payment method may depend on the payment provider and banking system.

10. Cancellation Request

To request cancellation or a refund, contact:

Email: [REFUND EMAIL]
WhatsApp/Phone: [PHONE NUMBER]

Please include your registered mobile number and payment/transaction details.

11. False or Fraudulent Refund Claims

LocalBai reserves the right to investigate suspicious, fraudulent or duplicate refund claims.

Nothing in this policy limits any rights available to consumers under applicable law.

12. Policy Changes

LocalBai may update this Refund & Cancellation Policy from time to time. The updated policy will be published on this page.

4. Replacement & 3-Month Warranty Policy

Replacement & 3-Month Warranty Policy – LocalBai

Last Updated: 26 August 2026

LocalBai understands that finding the right domestic helper is not always easy. For this reason, LocalBai currently provides a three-month replacement warranty for eligible placements.

1. What Is the Replacement Warranty?

The replacement warranty allows an eligible customer to request another candidate if the originally hired helper leaves or the customer is not satisfied, subject to the conditions of this policy.

The warranty is intended to provide reasonable placement support after hiring.

2. Warranty Period

The replacement warranty is valid for three months from the applicable hiring/placement date, subject to LocalBai’s records and the applicable service terms.

3. When Can a Replacement Be Requested?

A customer may request a replacement where, for example:

  • The helper leaves the employment;
  • The helper is unable to continue the agreed employment;
  • The customer reasonably determines that the helper is unsuitable;
  • Another legitimate placement-related issue arises.

4. Replacement Process

Customers should contact LocalBai as soon as possible after the issue occurs.

The process may involve:

  1. Contacting the LocalBai support team;
  2. Explaining the reason for replacement;
  3. Providing relevant information;
  4. Reviewing available replacement candidates;
  5. Interviewing suitable candidates;
  6. Selecting a replacement.

Replacement timelines depend on candidate availability and the customer’s requirements.

5. Customer Cooperation

To make the replacement process effective, customers should:

  • Provide accurate information;
  • Communicate promptly;
  • Treat the existing helper fairly and respectfully;
  • Provide lawful and safe working conditions;
  • Clearly communicate the reason for replacement;
  • Cooperate with LocalBai’s support team.

6. Situations That May Affect Replacement Eligibility

Replacement may not be available where:

  • The three-month warranty period has expired;
  • The customer has materially changed the original job requirements;
  • The helper was dismissed for reasons unrelated to the placement service;
  • The customer has failed to make a required payment;
  • The customer’s working conditions materially differ from those originally represented;
  • The customer has violated applicable law or LocalBai’s Terms;
  • The customer refuses reasonable replacement candidates without a legitimate reason;
  • The request involves circumstances outside LocalBai’s reasonable control.

7. Replacement Does Not Mean Refund

A replacement candidate is a service remedy and does not automatically entitle the customer to a refund.

Refunds are handled separately under the Refund & Cancellation Policy.

8. Candidate Availability

LocalBai cannot guarantee that an identical replacement candidate will be immediately available.

Replacement candidates may differ in:

  • Experience
  • Salary expectations
  • Working hours
  • Location
  • Skills
  • Availability

The customer will have the opportunity to review and interview the available candidate before hiring.

9. Direct Hiring After Introduction

If a customer hires a candidate introduced through LocalBai, the applicable placement fee remains payable according to the agreed commercial terms, even if the hiring arrangement is completed outside the LocalBai website.

10. Contact for Replacement

To request a replacement:

LocalBai Support
Phone/WhatsApp: [PHONE NUMBER]
Email: [SUPPORT EMAIL]
Website: localbai.com

 

 

 

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